Privacy Policy

Introduction

Falabola (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our language learning service through mobile apps, Telegram bots, and website (falabola.store).

We process data to improve AI models, personalize content, and enhance the user experience. This Policy complies with applicable laws, including GDPR (EU) and CCPA (California).

Effective date: February 16, 2026

Information We Collect

• Contact details (including your name, email address, phone number, telegram account);
• Profile information, such as name, gender, age group, hobbies, interests, avatar;
• Language learning information, such as native language, language learning goals and priorities, previous experience learning English, and current proficiency level;
• Subscription information, such as the start date and duration of the subscription to the Service that you purchase and any free trial periods;
• Purchase information, namely confirmation that you have purchased a subscription via App Store/Google Play in-app purchases or web processors like Stripe;
• Recordings and transcripts of your conversations with the AI tutor (your messages and bot responses);
• Your lesson plan and progress;
• Your preferences, such as the preferences you set for push notifications, app interface language, and email communications.

How We Use Your Information

We use your data for:

• Providing language lessons and personalized AI responses
• Processing subscriptions and payments
• Analyzing usage to improve our AI and service quality
• Sending marketing emails or notifications (only with your consent)
• Complying with legal obligations

Sharing Your Information

We do not sell your personal data. We share it only when necessary with:

• Payment processors (e.g., Apple, Google Play, Stripe, and similar services)
• Telegram (for bot functionality)
• Cloud hosting providers and service providers under strict confidentiality agreements

For EU users, transfers outside the EEA use Standard Contractual Clauses. We may disclose data if required by law.

Cookies and Tracking

We use cookies, pixels, and similar technologies on our website, apps, and Telegram bot for:

• Analytics and performance monitoring
• Improving and optimizing marketing activities
• Remembering your preferences

Essential cookies cannot be disabled. You can manage others via browser settings and device settings.

Data Security

We implement industry-standard security measures (encryption, access controls) to protect your data. Chat histories are stored securely for service continuity and AI improvement. However, no system can be entirely risk-free.

We retain data as long as needed for service provision, legal requirements, or legitimate interests (typically while account is active + 30 days after deletion request).

Your Rights (GDPR/CCPA)

You have rights regarding your data:

• Access, correct, or delete your information
• Restrict or object to processing
• Withdraw consent (for marketing)
• Data portability
• Lodge a complaint with supervisory authority

To exercise rights or delete your account, contact us at falabola.store/contacts/. We respond within legal timeframes (usually 30 days).

California residents: No sale/sharing of personal data. Opt-out of “sale” via rights request.

Changes to This Policy

We may update this Policy. Changes will be communicated to you via any available contact methods: email, in-app notifications, or through our Telegram bot. Continued use constitutes acceptance.

Contact Us

Questions? Reach us at falabola.store/contacts/.