Terms of Use

Last updated: 29 January 2026

These Terms of Use (“Terms”) apply to your use of the language learning services provided by PZI Group LLP (“Falabola”, “we”, “us”, “our”), including our mobile applications, Telegram bots and any related services (the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.

PZI Group LLP is a limited liability partnership registered in England and Wales with its registered office at Stoney Works, 8 Stoney Lane, London, United Kingdom, SE19 3BD.

1. Using the Services

You may use the Services only if you are at least 13 years old and are capable of entering into a binding contract under applicable law. If you are under 18, you must have your parent or legal guardian’s permission to use the Services and to accept these Terms.

You agree that your use of the Services is for your personal, non-commercial use only.

You must provide accurate and complete information when creating your account and keep your login details secure. You are responsible for all activity that occurs under your account.

We may change, suspend or update the Services from time to time, including adding, removing or modifying features, content, availability and tariffs.

2. Subscriptions and Purchases

Some parts of the Services are provided free of charge, while others require payment of a subscription fee or other charge (collectively, “Paid Services”).

2.1 How you can pay

You may purchase a subscription or other Paid Services:

• using in-app purchases through Apple App Store or Google Play Store;
• through external payment processors (such as Stripe, CloudPayments, Telegram Stars or similar providers).

All payments are processed by third-party payment providers. We do not collect or store your full payment card details. Your use of a third-party payment provider is subject to that provider’s own terms and privacy policy, for which we are not responsible.

2.2 Subscriptions and auto-renewal

If you purchase a subscription, it will automatically renew at the end of the initial subscription period (for example, monthly or annually), unless you cancel it before the end of the then-current period.

The price, subscription period and renewal terms will be shown to you at the time of purchase. We may change the subscription price from time to time, but any price changes will apply only from your next renewal and we will provide you with reasonable advance notice. If you do not agree to the price change, you should cancel your subscription before it renews.

2.3 Managing and cancelling your subscription

How you can manage and cancel your subscription depends on how you purchased it:

• If you purchased through an app store (such as Apple App Store or Google Play Store), you must manage and cancel your subscription through that store’s account settings.
• If you purchased through an external payment processor, you can manage or cancel your subscription through the relevant account or payment settings.

If you cancel your subscription, you will normally retain access to the Paid Services until the end of your current paid period, after which your subscription will not renew. Except as required by applicable law, you will not be entitled to a refund for any unused portion of the subscription period.

3. Cancellations and refunds

Nothing in these Terms affects any statutory rights you may have under applicable consumer protection laws.

3.1 Cooling-off period (UK/EU consumers)

If you are a consumer in the United Kingdom or the European Union and you purchase Paid Services online, you generally have a legal right to cancel your contract within 14 days without giving any reason (the “cooling-off period”), unless an exception applies.

If you choose to begin using the Paid Services during the cooling-off period, you acknowledge that:

• we begin supplying the digital content or services immediately; and
• you may lose your right to cancel once the Paid Services have been fully supplied; or
• we may be entitled to retain a proportionate amount of the subscription fee for the period during which you had access to the Paid Services prior to cancellation.

To exercise your right to cancel, you must clearly inform us of your decision by contacting us using the details in section 11.

Any applicable refund will be issued within 14 days using the same payment method used for the original transaction, unless otherwise agreed.

3.2 App store purchases

If you purchased a subscription through an app store (such as Apple App Store or Google Play Store), your cancellation and refund rights are governed by that store’s terms and policies. Any refund requests must be submitted directly to the relevant app store.

3.3 Other refunds

Apart from your statutory rights and any rights granted by app store providers, all purchases of Paid Services are non-refundable unless we determine otherwise at our sole discretion or are required to do so by applicable law.

4. Your use of the Services

You agree that you will:

• use the Services only for lawful purposes and in accordance with these Terms;
• not share your account or login details with any other person;
• not sell, resell, rent or otherwise commercially exploit the Services;
• not attempt to reverse engineer, decompile or otherwise access the source code of any software used to provide the Services;
• not interfere with or disrupt the integrity or performance of the Services;
• not upload or transmit any content that is unlawful, harmful, abusive, defamatory, obscene, infringing or otherwise objectionable.

We may suspend or terminate your access to the Services if we reasonably believe that you have breached these Terms or if we decide to discontinue the Services.

5. Content and intellectual property

All intellectual property rights in the Services and in any content, text, graphics, images, audio, video, software and other materials provided by us (the “PZI Group LLP Content”) are owned by or licensed to PZI Group LLP.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services and PZI Group LLP Content for your personal, non-commercial use in accordance with these Terms.

You retain ownership of any content you submit to the Services (“User Content”). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free licence to use, host, store, reproduce, modify, display and distribute such User Content solely for the purpose of operating, maintaining and improving the Services.

You are solely responsible for your User Content and for ensuring that it complies with applicable law and does not infringe the rights of any third party.

6. Privacy and data protection

We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our Privacy Policy explains how we collect and use personal data and your rights. By using the Services, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.

7. Changes to the Services and these Terms

We may modify, suspend or discontinue any part of the Services at any time.

We may also revise these Terms from time to time. If we make material changes, we will provide reasonable notice. Continued use of the Services after the updated Terms take effect constitutes acceptance of those changes.

8. Disclaimers

The Services and all PZI Group LLP Content are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of satisfactory quality, fitness for a particular purpose and non-infringement.

We do not guarantee that the Services will be uninterrupted, secure or error-free.

9. Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or any liability that cannot be excluded by law.

To the extent permitted by law, we will not be liable for any indirect, incidental or consequential losses, including loss of profits, data or business.

Our total aggregate liability arising out of or in connection with the Services shall not exceed the total amount paid by you for the Paid Services in the 12 months preceding the claim.

10. Term and termination

These Terms apply from the time you first use the Services.

You may stop using the Services at any time.

We may suspend or terminate your access immediately if you breach these Terms, if required by law, or if we discontinue the Services. Upon termination, your right to use the Services will cease.

11. Contact us

If you have questions, complaints or wish to exercise your legal rights, please contact us via:

https://falabola.store/contacts/

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Services.